Desktop Support Engineer

job summary:Our client has an immediate need for a Desktop Support Engineer to join their team located in Atlanta, GA. This is a contract role and onsite in their office in Atlanta. If you have experience in supporting laptops and desktops in a professional environment, this role is for you. Local candidates only. location: Atlanta, Georgiajob type: Contractsalary: $30 - 33 per hourwork hours: 8am to 5pmeducation: High School responsibilities:

Mission: Provide the best possible "white glove" customer service by working with customer to resolve their technical related problems in a swift manner as well as providing accurate responses and solutions.

Experience:

• Three years prior Support Center experience, working in a fast-paced environment directly supporting Desktops and Laptops.
• Proven ability to meet service goals consistently.
• Three years prior Windows administration and Active Directory experience.
• Proficient with PowerShell.
• Proficient with Microsoft Azure, Intune and Autopilot.
• Demonstrated experience using and creating packages in MECM.
• Microsoft Certified Professional (MCP) and/or Comp TIA Certifications preferred.

Metrics Listed below are the key metrics that will be used to measure success of this role:

• Customer Satisfaction
• Time to Close
• Completion and Quality of Group Projects
• Completion and Quality of Change Management Requests

Competencies: Listed below are the key competencies required to be successful in this role:

• Honesty/ Integrity: Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainfully and truthfully.
• Intelligence: Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
• Attention to Detail: Does not let important details slip through the cracks or derail a project.
• Enthusiasm: Exhibits passion and excitement over work. Has a can-do attitude.
• Organization and Planning: Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
• Calm under Pressure: Maintains stable performance when under heavy pressure or stress.

• Persistence: Demonstrates tenacity and willingness to go the distance to get something done.
• Work Ethic: Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

Responsibilities: Listed below are key responsibilities for this role:

• Cultivate and manage relationships with customers.
• Prioritize work and meet deadlines.
• Support and deploy company desktops and laptops.
• Document resolutions for other teams and team members to use.
• Serve as a point of contact and Subject Matter Expert for the team. Accurately track all work in ITSM for the benefit of customers and IT.
• Support on-going Device Support projects.
• Be flexible to meet the needs of the current project, which sometimes requires nights and weekends.
• Recognize when Change Management Requests are required and follow the Change Management process.
• Build and maintain application packages for deployment through MECM.
• Evaluate and make recommendations on IT equipment.
• Build and maintain positive relationships with supporting teams and vendors.
• Participate in building Gold image for company desktops/laptops.
• Follow policies and procedures on computer and software deployment and decommissioning.
• Function as a point of contact for incidents and service requests from end users by phone, email, and in person.
• Solve problems and be able to present technical information to users with different technical skill levels.
• Communicate effectively with customers, coworkers and management
• Configure and troubleshoot various equipment and peripherals, including desktops/laptops, printers, iPhones/iPads and more.
• Support and configure the software applications like email plugins, CRM system, Outlook/Office365, Edge, Chrome, timekeeping, customer presentation applications, VPN, and others.
• Employ device management tools in supporting users and requested applications.
• React to change productively and handle other essential tasks as assigned.
• Be an active member of the Device Support Services team.

qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: High School (required)

skills:

Desktop Support

Quality

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.