Desktop Support Analyst
Vacancy expired!
Our government client is looking for an experienced
Desktop Support Analyst on a 9+ months’ renewable contract opportunity in Atlanta, GA.Position: Desktop Support AnalystJob Summary:Looking for a person with experience troubleshooting basic issues with Outlook email. Troubleshooting slowness issues with computers. Troubleshooting connectivity issues with remote workers connecting to the internet or network shared network drives.- Support End User Computers for Service Delivery.
- Manage tickets assigned in our SharePoint ticketing system.
- Create and maintain tickets in Remedy for vendor support.
- Troubleshoot issues on end user computing devices, including desktops, laptops, and tablets. The majority of these are Dell devices with the exception of some Microsoft Surface Pros.
- Troubleshoot user access to standardize software- MS Office 365, VPN, Adobe, McAfee, and encryption, etc.
- Troubleshoot computer peripheral devices: printers, scanners, monitors, keyboard, mice etc.
- Setup and install computers for new hire onboarding’s.
- Proficient in Win 10 and Office 365.
- Some basic networking knowledge for troubleshooting connectivity issues.
- Will involve inventory control for the purpose of tracking of computer devices assigned at the sites.
- Excellence in customer service and strong communication skills.
- Must have patience, a logical mind and must be willing to learn continuously.
- Also the ability to work independently.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required
- 5 Years of Experience providing desktop/laptop computer hardware support -Required
- 5 Years of Experience deploying laptops and desktops- Required
- 5 Years of Experience supporting Microsoft Office products -Required
- 5 Years of Experience supporting Microsoft email client -Required
- 5 Years of Experience supporting remote workers and troubleshooting VPN and remote technology issues Required
- 5 Years of Experience in an Active Directory Domain environment- Required
- 1 Year of Pulse Secure Required
- 1 Year of Adobe Acrobat Required
- 1 Year of Webex support Required