Desktop Support Analyst

Our government client is looking for an experienced

Desktop Support Analyst on a 9+ months’ renewable contract opportunity in

Atlanta, GA.Position:

Desktop Support Analyst

Job Summary:Looking for a person with experience troubleshooting basic issues with Outlook email. Troubleshooting slowness issues with computers. Troubleshooting connectivity issues with remote workers connecting to the internet or network shared network drives.

• Support End User Computers for Service Delivery.
• Manage tickets assigned in our
  SharePoint ticketing system.
• Create and maintain tickets in
  Remedy for vendor support.
• Troubleshoot issues on end user computing devices, including desktops, laptops, and tablets. The majority of these are Dell devices with the exception of some Microsoft Surface Pros.
• Troubleshoot user access to standardize software- MS Office 365, VPN, Adobe, McAfee, and encryption, etc.
• Troubleshoot computer peripheral devices: printers, scanners, monitors, keyboard, mice etc.
• Setup and install computers for new hire onboarding’s.
• Proficient in Win 10 and Office 365.
• Some basic networking knowledge for troubleshooting connectivity issues.
• Will involve inventory control for the purpose of tracking of computer devices assigned at the sites.
• Excellence in customer service and strong communication skills.
• Must have patience, a logical mind and must be willing to learn continuously.
• Also the ability to work independently.

Required/Desired Skills:

• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required
• 5 Years of Experience providing desktop/laptop computer hardware support -Required
• 5 Years of Experience deploying laptops and desktops- Required
• 5 Years of Experience supporting Microsoft Office products -Required
• 5 Years of Experience supporting Microsoft email client -Required
• 5 Years of Experience supporting remote workers and troubleshooting VPN and remote technology issues Required
• 5 Years of Experience in an Active Directory Domain environment- Required
• 1 Year of Pulse Secure Required
• 1 Year of Adobe Acrobat Required
• 1 Year of Webex support Required

About Vector:Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to People, Partnerships, Purpose and Performance - THE VECTOR WAY

www.vectorconsulting.com

“Celebrating 30 years of service”