Customer Service Representative

This is a remote role for a Customer Service Representative. The Customer Service Representative is responsible for providing exceptional customer service via phone, email, and chat to resolve customer inquiries, complaints, and issues in a timely and efficient manner. The Customer Service Representative should be able to handle a high volume of customer interactions while maintaining a positive attitude and building rapport with customers.

Qualifications

Excellent verbal and written communication skills

Strong problem-solving abilities and customer service skills

Ability to multitask and navigate computer systems with ease

Attention to detail and ability to follow standard operating procedures

Experience in a customer service or call center environment preferred

High school diploma or equivalent required,

Experience working with diverse customers and ability to handle difficult customers is a plus