Help Desk

RESPONSIBILITIES:Kforce has a client seeking a Help Desk in Miami, FL (Florida).Key Responsibilities: In this role, the Help Desk will respond to all help desk requests regarding the desk phone, mobile devices, Windows desktop workstations, printers, scanners, copiers, and Office administrations Monitor system health and status, document problems and resolutions in a tracking program Troubleshoot complex Windows, network, and printer issues as well as password reset, access, etc. The Help Desk will install, maintain, configure application and middleware software, equipment and systems Run diagnostic programs to resolve problems and clean Viruses/Malware infection and perform software updates i.e. Java, Adobe Liaise between the company and customers to provide technical support Manage warranties and escalation to manufacturers of equipment and services Manage activities and processes of Client supplier contracts Plan and execute the infrastructure budget for Dadeland Miami Manage local technology infrastructure As a Help Desk, you will analyze incident management, in case more resources are needed for such activityREQUIREMENTS: Bachelor's degree in Systems Engineer, Electronics, Computer Science, or related areas Knowledge and configuration in Windows and all its platform Basic knowledge of LAN, WAN, and Server Networks Ability to apply technical expertise, special knowledge, maturity, and judgment to business issues, and as a result, improve the performance of the Chubb team Capable of being proactive and recursive handling of tools; Good internal customer management Advanced knowledge of the structure and content of both Spanish and English language Strong communication skills (internal and external) Strong written skills Strong leadership and organizational skills to lead a multi-disciplinary and distributed team Project Management skills, IT security standards skills, and Knowledge of the operation of the Insurance Market, is a plus Ability to work fully on-site Monday to Friday from 8:30am to 5:30pmKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.