Customer Service / Order Entry

Prestige Spa Covers in Pinellas Park is busy manufacturing company looking for a responsible customer service representative (CSR) who will act as a liaison to provide product/services and sales support. CSR's are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction in a compassionate environment.

Responsibilities

Manage moderate amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open communication

Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Data Entry

Skills

Proven customer support experience

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively