Contact Center Programmer Analyst

RESPONSIBILITIES:Kforce has a client in West Palm Beach, FL that is seeking a Contact Center Programmer Analyst.Job Duties & Responsibilities: The Contact Center Programmer Analyst will assist project teams responsible for driving contact center technology roadmap, vendor review, selection, and oversight of technology projects from technology perspective Provide regular updates to project leads, advancing items including but not limited to platform config, security and training when needed but with presence and relationships to identify and resolve most issues independently Knowledgeably and effectively present our strategy, technology roadmap, and current progress/actions to senior leaders As a Contact Center Programmer Analyst, you will foster, facilitate, and furnish, timely decision-making across a broad network of collaborators, delivery partners, and operational teams Quickly adopt awareness and demonstrate command of policies, processes, and programs with discernment of the different pressure-points for each Collaborate with security, architecture, engineering, quality, support, experience, program, and infrastructure partners in coordinating the delivery of complex, multi-year initiatives The Contact Center Programmer Analyst will collaborate with partners and collaborators to build shared understanding on product vision and to gain alignment on roadmap and solution strategyREQUIREMENTS: High School diploma/GED; Bachelor's degree or equivalent experience 7+ years of experience Bilingual (English and Spanish)Preferred Qualifications: SAFe certified Experience with Jira, Qmetric Agile methodology Effective written communications Effective verbal communications Strategic planningKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.