Computer Support Specialist

BSI Solutions is an innovative technology and staffing services company. We provide skilled professionals who are always ready to serve our clients and partners in an effort to improve their business performance. We are committed to creating innovative and flexible solutions for corporate, federal and state government clients. BSI Solutions has an amazing culture with massive amount of opportunities for growth.

JOB SUMMARY

: The Computer Support Specialist is responsible for ensuring the computer needs of the organization are met, including PC, Ticketing POS, Merchandise POS, Food POS, Kiosks, Tablets and/or equipment to be announced. Duties include consulting with users, Tier 2 (advanced) trouble-shooting problems, implementing solutions, training, documentation, and follow-up. Assist with the installation of desktop and POS computer-related hardware and software. Assist with special projects as required. Responsible for maintaining POS inventory for Merchandise, Ticketing, Foods, Kiosks and PC’s. Responsible for testing and tracking of all equipment.

QUALIFICATIONS

• Strong customer/team interaction skills
• Excellent verbal and written communications skills.
• Detailed oriented.
• Ability to multi task in a fast pace environment.
• Ability to comprehend issues involving little to no concrete variables in non-standard situations as well as problems that are undocumented.
• 2-3 years knowledge of personal computers, networking, Microsoft Windows OS, and Active Directory. Microsoft Office products and various other types of Office programs a plus, Knowledge of various Point of Sale applications a plus.
• Ability to comprehend the work flow as needed during the day or event. Requires the use of sound business judgment in coordinating the requirements of the various user group(s) in the business.
• Ability to read, interpret and create technical documents and effectively present information for one-on-one and small group situations to VP’s, customers, clients, and other employees of the organization.

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EDUCATION

: High school degree or GED is required. Bachelor’s degree is preferred. Other: Military classes or equivalent training.

EXPERIENCE:

• 2–3 years experience preferred in the Personal Computers and Point of Sale support field and/or customer service related area.
• Formal training in IT related applications or equivalent work experience.

ADDITIONAL INFORMATION

: Job requires person to walk and be on their feet for extended periods of time. Conditions vary from season to season as 90% of the work is field work on the spot in the parks. Heat, humidity, rain, wind, cold, pollen, a/c and varying temperatures are part of the conditions the job requires to complete tasks. Work area's range from bench, table, desk, counter, floor, portable stand, Kiosks, mobile cart in place at venue or location. Call pace is very fast and varies from area to area, recognition of issues needs to be weighed against other competing issues. Hours of positions cover from prior to park opening to all venues close of business and operation and then Field Services closes shop after locations are dark. Travel opportunity maybe available for training, assisting partnering parks and/or growing support roles.In addition, BSI Solutions offers a comprehensive benefits package, including health, dental, and vision (all benefits are based on eligibility).