Software Specialist III (Senior IT Support Specialist)

Software Specialist III (Senior IT Support Specialist)Washington DC6 months, extension Bachelor s degree and minimum of 3 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software.Degree may be substituted with 4 additional years of related experience. Required Skills Customer service and communication skills Troubleshooting Microsoft Windows 10 (mid-level) Installation and configuration of new machines in a Windows environment (mid-level) Smart cards / PIV cards (general knowledge) Experience with Office 365, VPN, Active Directory, Thin Client Provide Remote Tool Support Conference Room / VTC Setups Wireless Troubleshooting/iPhones and iPadsPreferred Skills Ability to work in a fast-paced environment BMC Remedy/ServiceNow Asset and Incident Module (user-based knowledge) Bomgar MAC Troubleshooting Outage Awareness/Management experienceCertifications Preferred: ITIL HDI Desktop SupportQualifications and Education RequirementsExperience: Must have a minimum of 3 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software. Must have extensive knowledge of Microsoft Windows Operating System and Microsoft Office tools. Must possess a High School Diploma. Degree may be substituted with 4 additional years of related experience.Srikanth Dhaggupati Ext 8977