Desktop Support/Service Desk Technician

Job Details

  • ID#42234236
  • Address 20037 , Washington,

    District of Columbia

    Washington USA
  • Job type

    Permanent

  • Salary USD $0.00/None to $0.00/None 0.00/None to 0.00/None
  • Hiring Company

    The Ventura Group

  • Showed02nd June 2022
  • Date02nd June 20222022-06-02T03:00:00-0400
  • Deadline01st August 2022
  • Category

    Et cetera

Desktop Support/Service Desk Technician

Knowledge and Skills User Account Management Troubleshoot Workstations Install Hardware and Software Configure workstation Operating Systems Update Workstations with Up-to-Date Configurations and Security Regulations Configure and troubleshoot Workstation Peripherals Handle Service Desk requests by Telephone, Heat Ticketing System or Walk-In Track Ticket Status from Start to Resolution Communicate Ticket Issues to User and Service Desk Supervisor Assist with Creation of:o Knowledge Base Articles and Checklistso Service Level Agreements (SLAs)o Standard Operating Procedures (SOPs)o End-User TrainingRequired Qualifications: Some Experience with Heat Ticketing System One year or more of IT Help Desk or Service Desk ExperienceQualifications: Public Trust preferred Experience with Windows Operating System Deployment Able to Commute and Work on-site in DC Monday - Friday Dayshift Must Pass Background Check and Drug Screen

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