Providing support to desktops, notebook systems, hardware, and customer related services.
Providing assistance to end users for firm-approved applications using a variety of different methods. Those applications include: Microsoft Office, Outlook, Remote Desktop Services, VPN, and other applications as deemed necessary
Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors and peripheral hardware; also scanning computers for viruses
Troubleshooting and resolving problems involving hardware, systems software, and applications software. Troubleshooting a variety of symptoms in order to diagnose the actual problem.
Setting up and configuring desktop and notebook computers and printers, initializing and stabilizing performance
Display knowledge and proficiency in various remote communication methodologies, including Remote Desktop Services, RSA SecurID technology and VPN
Demonstrate the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems.
Possess knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 2016 (Word, PowerPoint, Excel and Outlook)
