Senior IT Support Specialist - Denver

Full-time / Direct-hire / Permanent

Denver, CO - Onsite 5 days per week Downtown Denver - (Pre-Tax Parking Benefit!)

Pay Range: $81,000-93,600 annually / $39-45 hourly (Actual pay within this range will depend on experience)We are partnered with a leading international law firm seeking an IT Specialist to join their growing team.You will assist with troubleshooting and maintenance of desktop systems, including computers, peripherals & AV equipment.

Key Responsibilities:

• Isolate customer problems with hardware and/or software as first-line support and escalate as necessary
• Track hardware, software, telephone, mobile device and peripheral issues via ticketing system
• Install and configure desktop, laptop, and telephone equipment
• Install, troubleshoot and maintain new and existing PC peripheral equipment (printers, scanners and mobile devices)
• Provide on-site technical assistance, including computer setup and breakdown, office moves, and other technology equipment support as needed
• Participate in quality assurance of computer system builds and program deployment and updates
• Manage inventory databases to track information pertaining to hardware and software for onboarding & offboarding
• Setup and maintenance of conference room A/V equipment
• Meeting setup and support for video conferencing using web-based conferencing systems
• Troubleshoot and resolve wireless connectivity for internal and external customers
• Troubleshoot and coordinate repairs of hardware and software with vendors
• Use End User Experience Monitoring (EUEM) application
• Prepare documents, charts, graphs and spreadsheets as needed

Key Qualifications:

• Experience with legal applications such as iManage is strongly preferred
• 5+ years of relevant technical experience
• Proficiency with MS Office Suite including Office 365
• Proficiency with Windows OS's including Windows 10 and Windows Server
• 1+ year of experience in data management, such as collecting, organizing, protecting, and storing organizational data
• Proven ability to work independently, drawing on IT background to tackle technical issues
• Effective presentation skills

Preferred:

• Proficient networking architecture knowledge to include but not limited to TCP/IP, DHCP, and DNS
• Prior law firm experience is a huge plus
• Experience working in a smaller IT setting

Pay Range: $81,000-93,600 annually / $39-45 hourly (Actual pay within this range will depend on experience)

Comprehensive benefits including Medical, Dental, Vision, 401k, Health and Wellness plans, and more! We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.