Experienced Service Advisor
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As a Service Advisor, you’ll be part of a team servicing our customers’ automotive needs, building customer loyalty to help them with their vehicle. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview: Working in our shop, the Service Advisor acts as the go-between for Technicians and customers. In this position, you’ll be able to explain the Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day? Set, confirm and prepare for appointments with customers so they can have a great service experience Greet customers in a friendly manner when they arrive Determine vehicle needs based on customer information Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle Produce repair orders for customers, including cost and time estimates, with full transparency Communicate frequently with technicians to ensure timely completion of work Follow up with customers on the status of their vehicle, based on how the customer wants to be informed Follow up with customers to ensure satisfaction Gain superior product knowledge to effectively help customers Provide an exceptional customer experience to drive loyalty.
What are the requirements for this job? The successful candidate will have 1+ years of service advisor experience High school diploma or equivalent Proven ability to provide an exceptional customer experience Ability to set and achieve targeted goals Prior sales experience preferred but not required Demonstrated communication, consultative, interpersonal and organizational skills The willingness to follow up with customers Experience and desire to work with technology Valid in-state driver’s license and an acceptable, safe driving record work well with other team members.
Pay is commensurate with experience.
We provide Health Insurance for the employee; we offer health insurance for others in the family. We also offer dental and eye insurance.
At Excel Diesel & SUV we pride ourselves in taking care of the customer, providing an experience they will be completely satisfied with and will express their satisfaction with others. Our reputation is one of the best in the city, because we offer an honest job well done experience. Come join a team that you can enjoy and learn from.