Avatar Support Consultant

Description As a

Senior Electronic Health Records (EHR) Specialist, you would be instrumental in designing and maintaining the EHR system and associated programming. As an effective communicator, you would provide Help Desk support to resolve various problems with diplomacy and skill. You would be the training and support contact for the EHR operating systems and applications. You would use your technological proficiency to analyze, construct, document, test, maintain, troubleshoot, and support hardware, operating systems, software applications, peripherals, and communication devices. Requirements

• Works closely with stakeholders and the EHR team to support and maintain applications in a manner that is aligned with organizational workflows and priorities.
• Problem solves, assesses processes and issues, and collaborates with clinical, billing, and management staff to develop solutions resulting in efficient and functional workflows for end users of the EHR application;
• Works closely with the EHR team to maintain coding, compliance, and security standards;
• Possesses knowledge of billing processes to ensure that the EHR systems are correctly configured to support the billing and financial needs of the organization.
• Resolves help desk tickets for clinical, billing, and technology issues related to the EHR;
• Provides EHR training to end users;
• Works in collaboration with the EHR team to research, evaluate and make recommendations regarding the implementation, support, and optimization of EHR, project management (PM), related software applications development, hardware and infrastructure.
• Ensure interdepartmental coordination of EHR, PM and associated systems on-going maintenance activities including software validation, user acceptance testing, and documentation development.
• Works closely with other EHR specialists to collaborate with cross-functional teams, including clinical, technical and revenue cycle/business subject matter experts in creating and defining functional requirements and information needs for product enhancement requests and special projects.
• Experience with DEV Ops processes such as Scrum and agile development is desirable.
• Performance of other work-related duties as assigned;

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