Technical Support Specialist

Technical Support Specialist Location: Pasadena, CAEmployment Type: Contract to HireWorkplace Type: OnsiteCompensation: $25.00-$30.00Vaccination Policy: Yes

Responsibilities:

• Troubleshoot & support company wide IT hardware and software technologies
• Assist IT Manager with maintaining IT infrastructure
• Image, configure, deploy windows operating systems
• Support and troubleshoot Windows & Mac operating systems
• Support business applications (MS Office Suite, ERP, databases)
• Act as liaison between external customers and company and resolve technical issues experienced by clients
• Provide deskside and remote technical support for internal corporate employees
• Train and guide internal users on best practices for using companywide technology
• Ensure excellent customer service while supporting customers and internal employees

Requirements:

• BS or AA in Computer Science or related field (preferred)
• 2 years of professional experience working in an IT Support focused role
• Proficiency with MS Office Suite of products
• Knowledge of Windows (7/10) and Mac Operating systems
• Experience imaging Windows Operative Systems and migrating Windows OS from 7 to 10
• Excellent written & verbal communication skills
• Ability to demonstrate patience and empathy while troubleshooting technical issues employees are experiencing
• Comfortable working onsite everyday

Nice to Have:

• Experience supporting ERP systems such as SAP Business One
• Knowledge of SaaS based database systems
• Ability to analyze, extract, and query data in SQL
• Familiarity with programming language (C#)

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.