Student Services Coordinator

OVERALL RESPONSIBILITY:

Under the direction of the Director of Student Services & Accreditation Deputy, the Student Services Coordinator supports the implementation of the Institute’s student services initiatives and strategic goals. This position collaborates with multiple departments on implementation strategies with keen attention to detail and sensitivity to the Institute’s vision and needs when it comes to student support. Demonstrating cultural competency and awareness, the Coordinator position supports and interacts with students of diverse backgrounds, including post-traditional and neuro-diverse students. Through the use of technological tools and systems, this position collaboratively and effectively communicates information and streamlines processes to a variety of stakeholders. This position interfaces with faculty, staff, and students on a daily basis.

ESSENTIAL DUTIES:

Implement strategic goals of the department and the Institute.

Draft student-related communications and reports on behalf of the Department Directors.

Support the Campus Services Manager in the management of student housing and dining needs and serve as back-up when required.

Coordinate and implement the new student orientation process, including events, communication plans, and new student tracking.

Manage the Student Photo ID process.

Serve as an on-campus presence while students are on campus, including weekends.

Maintain and continually develop the Student Success Center in D2L and other student support-related resources.

Organize revisions around the Student Handbook and student policies & procedures.

Provide coordination to student support initiatives, including student clubs, events, career services, retention efforts, and other projects.

Track Student Withdrawal Forms and process.

Respond to student emails sent to the Student Services mailbox.

Serve as a member on the Diversity and Inclusion Council.

Collaborate with Director of Student Services and embed a diversity, equity, and belonging lens that is structured into all aspects of the work.

All other duties as assigned by the Directors.

QUALIFICATIONS

Must possess excellent interpersonal skills both verbal and written; be confident and comfortable speaking in public; able to handle difficult situations and people; able to interface with a number of different internal departments as well as the public; have good prioritization, time-management, and organizational skills; be a strong team player; able to multi-task, initiate, follow-through, meet deadlines, and able to problem-solve while maintaining creativity, and work under pressure. Attention to detail and excellent communication skills are imperative. This position is hybrid meaning virtual and on-campus. Must be able and flexible to regularly staff weekend and evening events when students are on campus.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above and below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read and comprehend complex instructions, correspondence and data; strong organizational, administrative, and time-management skills; strong verbal and written communication skills; ability to identify issues and creatively problem-solve on a variety of issues; effective presentation and interpersonal skills; and strong ability to exercise sound and experienced judgment based on a thorough knowledge of all departmental issues. Ability to work with or without supervision; and ability to self-start and yet to also work collaboratively with other departments and with staff.

Ability to learn new computer skills; ability to sustain productivity under the pressure of a heavy workload with multiple priorities and competing deadlines; and ability to manage multiple projects derived from different constituencies.

EDUCATION and/or EXPERIENCE

Bachelor’s degree or equivalent experience considered.

1-3 years of experience in an educational setting preferred.

General office/administrative experience.

LANGUAGE AND MATHEMATICAL SKILLS

Ability to read, write, speak, and receive instruction in English. Bi-lingual preferred. Intermediate math required.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited may standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to establish long range goals and arrange daily workflow to accomplish them. Ability to see the vision, while accomplishing the details.

COMPUTER SKILLS

PC literate; MS Office (including Word and Excel).

General office equipment.

PowerCampus preferred.

CERTIFICATIONS AND LICENSES

None

PHYSICAL DEMANDS

Ability to stand, walk, use hands to finger, handle, or feel, reach with hands and arms and talk and hear. Sometimes required to sit, climb and/or balance and stoop, kneel, crouch, and/or crawl.Close and long range vision. Ability to lift 10 lbs and ability to sit for long periods of time.

MISSION

This position supports staff and faculty who provide services to students and program participants who can then take their experience “to the world.”

PAY RANGE

$22-$26

Pacifica Graduate Institute is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by nondiscrimination policy.