Service Technician- Home Audio/Video Technology

Acoustic Evolution has been San Diego’s premier residential custom AV integration company for over 20 years. We specialize in residential home technology integration including audio/video, networks, lighting, environment, surveillance, and access control and is currently looking for an exceptional Client Services Technician.

Are you someone who has experience & a passion for residential home technology?

Are you dedicated, honest, have integrity and enjoy building long-term relationships with customers?

Working with many of the area’s most prominent custom estate builders and directly with high-net-worth clients, we handle all phases of projects, from conceptualization, through design and engineering, to installation and programming and ongoing service. Attention to clients and providing the utmost level of client service is our #1 priority.

Job Description

As the face of the company, the basic function of the Service Technician is to troubleshoot and resolve A/V, network and control systems to working conditions according to the design specifications. Extremely strong analytical and critical thinking skills will help you diagnose issues effectively. A hands-on approach and willingness to roll up your sleeves is tantamount to success. Being confident in your skillsets and your ability to work alone is required and critical to streamlined performance. Please do not apply unless you have a steady and proven track record and experience at RESIDENTIAL and/or commercial integration companies.

Responsibilities:

Troubleshoot complex systems and install equipment such as: audio & video systems, networks, WI-FI, Speakers, TV’s, projectors, media rooms, control systems, connecting wires and cables.

Contact manufacturers to troubleshoot and RMA failed products.

Install and or replace small systems as needed to ensure continued operability.

Knowledge of clean and professional rack systems and serviceability

Setup and program remotes and various automation systems.

Terminate cat6, Coax, fiber and connectors.

Troubleshoot and tone wires for identification.

Ensure equipment installation according to designated layout.

Maintain inventory of equipment.

Ensure timely task reporting and follow up and elevate issues as needed to management.

Managing a calendar of appointments and being extremely efficient at time management.

Required Skills:

Strong verbal and written communication in the face of clients, supervisor and leadership.

Very strong daily, weekly and overall project planning attention to detail

Strong A/V troubleshooting skills.

Ability to explain complex technology systems and issues in simple layman’s terms.

Knowledge of various types of low voltage wiring and ability to terminate accordingly.

Ability to read and interpret architectural drawings.

Understanding and knowledge of wired and wireless systems.

Self-motivated and ability to work alone to accomplish tasks to clients demands.

Knowledge of system signal flow and troubleshooting skills.

Hands on knowledge of standard tools required to perform audio/video integrations.

Ability to focus.

Strong Project Management understanding and background.

Able to effectively use MS office suite including Excel, Word and Outlook and other cloud-based project management software.

Ability to climb and descend ladders safely.

Ability to lift and carry more than 50 lbs, including toolboxes, TV’s and other equipment.

Valid driver’s license, ability to pass a background check and drug test

Preferred Skills:

AV control system certifications, preferably Control4, Savant, Lutron, Crestron Home, Lutron or others

Experience with Wi-Fi networking system, including deployment and configuration. PCNA certification or other networking certification a plus.

Understanding of audio systems design including Dolby ATMOS, DSP programming and immersive audio design.

Ability to manage resources, set priorities and achieve deadlines.

Additional Details:

Job Type: Full-time

Acoustic Evolution offers a competitive compensation package including full health and dental, vision & PTO: training and certification opportunities and more

Location: North SAN DIEGO- Carmel Mountain Ranch

Pay: $28.00 - $35.00 per hour