Salesforce Business Analyst

Partner with Omni-channel business owners to define IT solutions that cover functionality, usability, performance, and platform capabilities.Lead dynamic and interactive requirements gathering sessions with cross-functional stakeholders across multiple business groups and guide users toward industry “Best Practices.”Create and maintain the Functional Specs documentation, including use cases, and work collaboratively with the team to test and deploy the system changesWork with development, design, and QA teams to ensure the business requirements are implemented and validated as per documented use cases.QualificationsSolid understanding of the end-to-end Lead lifecycle / Quote to Cash lifecycle / Order management processes for Direct, Indirect, eCommerce, and Reseller Channels.Experience as a Business Analyst in eCommerce for a high-tech company.Knowledge of commerce and Omni channel trends with a good understanding of SaaS business models.Proficiency in CRM, including Marketing and Sales related processes.Experience with the SDLC process (Software Development Life Cycle), including application development, testing, deployment, operations.3+ years' experience with Salesforce required. As a Consultant, the person should have driven or played an integral role in at least 4 - 5 different Salesforce.com Sales Cloud implementations, of at least 6 months each.2+ years of Marketing related experience as a Business Analyst required (Marketo / Hubspot )Salesforce.com certifications: Admin plus “Sales Cloud Consultant”.