Project Manager Cum Business Analyst (Only W2)
- Category: Et cetera
- Deadline: 13th May 20232023-05-13T00:00:00-0700
- California
Vacancy expired!
Key Responsibilities
- Partner with internal CS Tech teams and external technical (Product and Engineering) and non-technical (Business and Policy) groups to ensure all designs, requirements and implementations are assessed, sized, tested and implemented.
- Lead project management activities ensuring resource availability/ allocations and create project management artifacts including but not limited to project plans/smartsheets, weekly status updates, project documentation in JIRA/Wiki for end-to-end delivery in close collaboration with the product, Engineering, vendor and other business units.
- Run/execute projects independently with minimal supervision driving optimal results and coordinating cross-portfolio efforts
- Identify key requirements needed from cross-functional teams and develop a detailed project plan to track project progress, identify risks and help unblock our teams
- Be a key technical stakeholder driving feasibility and dev timeline discussions for the respective Portfolio that you will be engaged in
- Represent CS Tech in project related cross-functional discussions (with business & product) articulating the project status and addressing concerns of the stakeholders
- Lead roadmap planning and resource budgeting with the respective Technical Program Leads
- Understand CS application design, architecture and infrastructure dependencies in detail
- Build relationships with business partners, internal and external; contribute to broader goals and growth beyond the scope of a single or your current projects
- Effectively communicate status to various stakeholders including key senior leadership
- Design, facilitate and lead various workshops with various stakeholders
- Enjoy operational precision and detailed program management, but understands the broader strategic context of the business
- Get along well with others from diverse backgrounds and be able to work with flexible working hours across the globe
- Strong background in project management throughout the product life cycle & business systems analysis (preferably with customer support organizations)
- Ability to quickly and independently identify technology dependencies and potential CS application impacts
- Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product specifications/ reports
- Experience managing projects for contact center technology and/or experience working in a contact center. Understanding/ familiarity with the technology stack for a contact center is needed.
- BS / BA in computer science, business, engineering and/or significant experience working for organizations that build/manage technology
- Competent with Microsoft Office, Jira, Confluence, Project Management tools, Internet technologies, etc.
- Project Management Professional (PMP), Certified Scrum Master (CSM), or Master Project Manager (MPM) certification preferred