Patient Services Associate

Patient Services Associate

Student Health

Summary of Job Details

Using a computerized scheduling system and a virtual calling system to schedule medical appointments both by telephone and in person. Accurately determines patient's medical needs with regards to urgency and appropriateness of patient's appointment request. Assists patients by providing information on general Student Health services and programs. Utilizes substantial customer service experience and demonstrated abilities to clearly explain appointment procedures and uses sound judgment to handle non-routine appointment requests. Performs a variety of clerical tasks as assigned. Prepares and scans all incoming paper medical records into the electronic medical record appropriate categories.

Required Qualifications

High School Diploma or equivalent experience.

Work experience in a customer service environment.

Special Conditions of Employment

Mandated reporting requirements of Child Abuse

Mandated reporting requirement of Dependent Adult Abuse

Must successfully complete and pass a background check before employment and date of hire.

To comply with Santa Barbara County Public Health Department Health Officer Order, this position must provide evidence of annual influenza vaccination, or wear a surgical mask while working in patient care areas during the influenza season.

Any HIPAA or FERPA violation is subject to disciplinary action.

Student Health is closed between Christmas and New Year's Day holidays.

Days/Hours: Monday-Friday / 7:45am-4:45pm

The University of California is an Equal Opportunity/Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Application review begins 2/16/2024

Apply online at https://jobs.ucsb.edu

Job #64443