Diagnose system faults and data integrity issues, leveraging your deep understanding of how the system should operate.
Proficient in Oracle SQL
Proficient in python
Linux/Unix bash and shell
Experience with web applications
Fluent in a scripting or programming language
Familiar with a cloud environment Write scripts to automate repetitive tasks
Work closely with development teams to propose fixes or design changes, implementing fixes yourself where appropriate.
Own customer reported issues escalations and coordinate with engineering teams to respond and resolve within SLAs
Report status of open field cases and recommended course of actions to resolve
Identify opportunities for improving troubleshooting techniques and building diagnostic tools
Understand and communicate application workflow and behavior to assist customers and/or customer support teams
Operate as a “customer advocate” in the product support lifecycle, including field issue resolution and maintenance releases, leveraging your in-depth product and technical knowledge
Design, develop, test, debug and implements operating systems components, software tools and utilities
Determines systems software design requirements
Ensures that system improvements are successfully implemented and monitored to increase efficiency
Document knowledge and transfer knowledge to colleagues
