Guest Relations Representative

Job Responsibilities:

Welcome, register, and allocate rooms to guests upon arrival.

Authenticate customer identification and confirm payment method.

Maintain records of room availability and guests' accounts, both manually and using computer systems.

Collaborate with housekeeping and maintenance staff to address guest concerns and ensure timely room cleaning and servicing.

Handle reservation processes including making, confirming, and entering reservations into the system while ensuring accuracy.

Conduct bookkeeping tasks such as balancing accounts and performing nightly audits.

Document guest feedback or complaints and escalate issues to management when necessary.

Provide assistance to guests regarding hotel facilities, local attractions, directions, and dining recommendations.

Review guest accounts and charges during the check-out process.

Manage incoming and outgoing messages via telephone switchboards.

Maintain cleanliness in the lobby by dusting, mopping, and replenishing supplies.

Arrange food services such as coffee or breakfast setup.

Deliver exceptional customer service at all times.

Required Skills:

Demonstrate strong hospitality skills with a proactive attitude.

Greet and communicate with each guest warmly, making them feel valued.

Anticipate guest needs and adapt quickly to fulfill them.

Possess comprehensive knowledge about the hotel and its surroundings.

Take ownership of guest issues and resolve them promptly.

Display initiative and be self-motivated.

Adhere to uniform and grooming standards consistently.

Be adaptable and willing to perform various tasks as required.

Availability and Requirements:

Must be available to work flexible shifts, including weekends.

Full-time shifts are scheduled from Monday to Sunday, with time slots ranging from 11pm to 7am, 7am to 3pm, or 3pm to 11pm.

Weekend shifts are mandatory.

Flexibility to cover shifts as needed is essential.

Reliable transportation and valid authorization to work in the United States are required.