Job Details

  • ID#50981520
  • Address 93101 , Santa barbara,

    California

    Santa barbara USA
  • Job type

    Part-time

  • Salary USD 17.00 17.00
  • Hiring Company

    California

  • Showed02nd February 2024
  • Date02nd February 20242024-02-02T11:30:31-0800
  • Deadline02nd April 2024
  • Category

    Customer service

Front desk position

Extended Stay hotel is hiring for front desk position. The hours needed are 7am-12pm, mainly Mon-Friday. There may be some variations to this schedule such as weekends or an evening shift depending on the needs of the hotel. We are looking for a friendly, responsible, honest person to join our amazing team. Hotel experience not necessary but helpful or we will train you. Please go to our website ESA.com, scroll to bottom of page where it says Careers, click on that and search for requisition 19-136091 and apply. When we see your application we will call you for an interview. A complete job description will be online.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.

Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.

Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to complete routine reports and correspondence.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to apply good judgment at all times.

Ability to deal with problems, address and solve guest-related issues.

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/showcase/5180017/video/290728320

MAJOR / KEY JOB DUTIES

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.

Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.

Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.

Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the propery

Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.

Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.

Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.

Periodic tours of the property to ensure the property is meeting brand standards.

Assists and provides reasonable accommodations in response to guest requests whenever possible and practical

Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.

Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.

Other duties as requested by the management team.

BENEFITS

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering discounts to major companies

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