Field Support Specialist / Healthcare Office Support

We are a Home Health Agency looking for an organized, customer services-oriented, and motivated applicant to join our team! Our mission is to serve our community and employees. It's a fast-paced and fulfilling position, with opportunity for growth. COME JOIN OUR TEAM!

Position Description:

The Field Support Specialist I, in collaboration with the Field Support Specialist II, is responsible for providing the highest level of professionalism and customer service to team members, caregivers, and other customers through daily interactions. The Field Support Specialist I provides our clients and customers with a positive first impression of the company’s core values and competencies.

Essential Duties and Responsibilities:

1. Maintains confidentiality of client, patient, caregiver, and team member information and records

2. Meets and maintains HIPAA regulations regarding Protected Health Information

3. In collaboration with the Field Support Specialist II:

a. Assists candidates through the application, hiring, and onboarding process

b. Assists with the billing, payroll, and medical records process

4. Demonstrates positive professional interactions with all candidates, caregivers, team members, clients and customers

5. Greets and provides excellent customer service to all visitors. Manages the front desk console and provides clients and customers with a positive first impression.

6. Assists with various office administrative functions, including ordering office supplies, answering telephone inquiries, photocopying, and monitoring incoming/outgoing facsimiles

7. Performs other duties as assigned

Minimum Requirements:

1. High school diploma or equivalent degree required

2. Minimum one year of administrative work experience, including typing skills

3. Meets all federal, state, and local requirements

4. Proficiency with computers, including Microsoft Office

5. Excellent verbal and written communication skills

6. Ability to work independently and multitask effectively while maintaining attention to detail

Compliance & Ethics Expectations:

Participates and completes the company’s compliance program requirements and adheres to the Code of Conduct, Company policies, and applicable federal and state requirements

Sets an example for other employees regarding how the Company’s Code of Conduct and Compliance Program is applied and observed every day when dealing with customers, business operations, or other team members

Reports potential violations of company policy, Code of Conduct, and/or applicable laws and regulations to the company hotline, through the chain of command, to the Compliance and Ethics Department, or through other channels made available by the company for reporting potential violations

Promotes an environment in which other employees are encouraged to report potential violations

As appropriate, provide input and suggestions regarding areas in which policies, procedures, workflows, and/or controls can be improved to enhance compliance