Desktop Technician - Mid-Level
- Category: Et cetera
- Deadline: 08th July 20232023-07-08T00:00:00-0700
- California
Vacancy expired!
DISYS has an immediate opportunity available for a mid-level Desktop Technician to provide Level 2 support for various services as a member of the desktop support / break-fix team. This position supports our premier aerospace customer.The Desktop Technician shall:
- Be responsible for providing maintenance of computing devices, associated peripherals, and approved software, and shall install and maintain hardware and software on those devices and associated peripherals
- Install all upgrades (memory, hard drives, etc.) and peripheral devices
- Provide the appropriate office support to coordinate and schedule new equipment installations
- Monitor and update ServiceNow to ensure that all Service Level Agreements (SLAs) are met and make updates to ServiceNow asset records
- Assist in coordinating, scheduling, and performing relocations and re-installations of equipment
- Perform periodic physical audits of end user computing devices to compare with ServiceNow's records (deployment location, storage location, and assignee information)
- Three (3)+ years' experience in an IT support tole, preferably as a Desktop (Desk Side) or Help Desk technician
- Intermediate knowledge in supporting enterprise level PC's
- Intermediate understanding of the McAfee suite of security products (i.e. ENS, DLP, MDE)
- Intermediate understanding of hardware support experience (i.e. swapping hard drive, fan, motherboard)
- Intermediate understanding of troubleshooting HP systems
- Intermediate understanding in maintaining and troubleshooting VoIP devices (i.e. Cisco Call Manager/Unity)
- Intermediate understanding of installing/supporting/ troubleshooting Windows and Mac OS devices, MS Office, network connectivity issues, etc., and perform system (re)imaging using LANDesk or other imaging technologies
- Intermediate understanding of data transfers using USMT
- Intermediate understanding of inventory management, shipping and receiving, asset management. Includes: warehouse processes for shipping/receiving packages, asset tags, unboxing, return merchandise authorization (RMA) tracking
- Good verbal and written communication skills with a high focus on customer service
- Experience in leading technicians and/or administrators
- Ability to provide solutions to user problems to ensure user satisfaction and productivity
- Advanced understanding of service delivery framework
- Ability to plan and prioritize work assignments to meet deadlines/SLA's in a fast-paced environment without supervision
- High School Diploma required, college coursework in IT studies preferred
- IAT Level-1 Technical Training Certification (e.g.: CompTIA A+) recommended, Security+ preferred
- Submit/Pass a 10-year background check, criminal history, drug screening, and fingerprints
- Valid driver's license/Real-ID with clean driver's history
- Self-starter with extremely strong work ethic
- Excellent time-management and multi-tasking skills
- Exceptional attention to detail and high level of accuracy required
- Demonstrated problem solving and people skills
- Ability to research, resolve and complete tasks within pre-determined deadlines and schedules
- Able to process work quickly and accurately - dealing with interruptions, changing timelines and priorities on a regular basis
- Must embrace technology to promote efficient operations
- Strong command of Microsoft Office Suite including Outlook, Excel, and Word programs