Desktop Support (Tustin, CA) Onsite
- Category: Et cetera
- Deadline: 13th May 20232023-05-13T00:00:00-0700
- California
Vacancy expired!
Summary of Role:We are seeking a Help desk technician to provide fast and useful technical assistance on computer and software systems. You will answer queries on basic technical issues and offer advice to solve them. This role will report to the IT Service Desk Manager. A successful candidate will have an enthusiastic entrepreneurial work ethic. This person must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.Perks: Open-ended Contract in W2Essential Duties and Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone, by email, or in-person
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Mac and PC troubleshooting
- Cloud application administration
- License and inventory tracking
- Perform system patching, software rollouts, and maintenance
- Assist with network cable patching and desk phone deployments
- Assist with AV setup for meetings and conferences
- Proven experience as a help desk technician or other customer support role
- Tech-savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Employee onboarding, account, and license provisioning through Office 365 and MS Active Directory
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science, or relevant field preferred
- MS-900 or MS-100 preferred
- CompTIA A+, Net+, Sec+
- Under standard working conditions, this position is based in our Tustin, CA office. Due to COVID-19, telecommuting will be considered temporarily but must be in proximity to access or travel to the Tustin, CA office as the business may require
- Prolonged periods of sitting at a desk and working on a computer
- As a critical and essential role, the candidate must be willing and able to travel to the Tustin, CA office to report to work. We have protocols in place to provide a safe, socially distanced work environment.
- Ability to lift up to 50 pounds required