3D Print Customer Engineer

RESPONSIBILITIES:A Kforce client is a 3D Print Customer Engineer in Escondido, CA.Responsibilities include: The 3D Print Customer Engineer will provide onsite technical assistance to customers to solve technical issues, execute technical action plans, capture insightful information to improve product, and processes Elevate and give visibility of all the cases to the Company Product Manager Provide accurate and detailed reports of the Service Activities Follow the defined support processes to have the information organized in the tracking tools; Keep a structured record of the cases and actions followed As a 3D Print Customer Engineer, you will keep focus on the customer when performing onsite technical troubleshooting Provide VOC feedback to the Company Product Manager Comply with the response time as per SLA agreement Travel to customer's premises to solve technical escalations Participate in technical meetings to review the status of the cases (service incidences), provide relevant information (clear actions followed), and propose action plans The 3D Print Customer Engineer will attend to training on new products and upgradesREQUIREMENTS: Bachelor's degree in Mechanical and/or Electrical Engineering or relevant technical education Experience with technical reports Strong synthesis, organizational, and analytical skills Experience on Customer Services; Customer focus Experience in Additive manufacturing (3D printing equipment and Software) Learning capabilities Good verbal and written communication skillsThe pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.