Customer Service Specialist - Art/Design

PRO digitizing is a small family of designers and professionals looking for a new family member to help lead us to the next level. Our virtual doors opened in 2004, servicing the embroidery and apparel industry with digitizing services. You may not be familiar with apparel or embroidery but don't let that scare you away. As long as you are curious and love to learn, we'll take care of teaching you the rest. What we need is an energetic and creative Customer Service Specialist to assist in providing our industry-leading customer service. We are in search of a support superstar who has the patience and empathy to teach grandma how to use her computer as well as discuss technical issues with an experienced professional. If you are interested in a creative and unique industry and love to help, we want to meet you!

Check out what we do: PROdigitizing.com.

The specialist who joins us will serve as the face of our company and will operate autonomously, making important decisions and interacting with some of our largest customers. You will communicate with our customers via phone, email, text, and social media. Your goal is to provide support, educate our customers, and prospect sales leads. Professionalism and technical expertise will be the cornerstones of your success. We need someone who loves to be on the phone and help people. Patience is essential. There is plenty of room to grow and learn. We are innovators and creatives looking to provide the best service and highest quality product we can offer our clients. You should be ready for a new challenge every day!

See the bottom of the post for details on how to apply.

We want to meet you if you are

a proactive and driven individual - there will be no handholding

a caring and empathetic person looking to make relationships and help others

a self-starter with a track record of success in your professional, collegiate, and personal lives

a staunch believer in the customer experience and a quality product as the backbone of a successful business

a team player - both a leader and follower

a problem solver - taking a step back and asking the right questions

a dynamic and engaging personality

Qualifications

At least 2 years of customer service experience (preferably with B2B customer service) - comparable experience may be suitable

Exposure to the Adobe suite, preferred but not required

Serious tech-savviness - we can't stress this enough, you need to be comfortable and quick with the computer

An ability to explain complex issues in beautifully simple terms

Attention to detail

Exceptional time management and organizational skills

Agility in learning new concepts quickly

Empathy and creativity

We offer competitive pay, health benefits, and retirement benefits, as well as paid vacation and sick time. Our standard work hours are Monday through Friday, 8:00 am - 4:30 pm. Our office is in the Eastlake neighborhood of Chula Vista. This position is full-time and available immediately.

Remote Work Details

Our team is currently working in the office Monday - Thursday, and at home Fridays. We are still taking into consideration the progression of the COVID variants and accommodating our work balance accordingly. Training during the first few months will be entirely in-person at our offices, regardless. A hybrid work schedule may be a possibility in the future, but we ask that you be prepared to work in person, as we did before COVID, if we decide that is the best arrangement for the company. Note that any non-vaccinated person in the office will be required to wear a mask at all times, and we will continue to adhere to local, state, and federal requirements and recommendations to ensure the health and safety of our team and their families.

To apply

Please email your resume, directed to Kenna using the Craigslist "Reply" button. Include the job title in the email subject. In your email, please briefly discuss your qualifications for this job and what interested you most about it. Also, tell us about something you liked from our website or social media. We look forward to reading your application.