Application Delivery Manager

Application Delivery ManagerSanta Clara, CA - 95050OnsiteNote: This role requires to be fully vaccinated.The candidate needs to have knowledge and experience in business applications architecture, management & maintenance, and troubleshooting. Here are the responsibilities at a high level:Analyzing business operations and the business's computer systems and determining which software applications could improve efficiency.Making recommendations on whether to upgrade the existing systems or install new ones.Leading teams of IT specialists in the implementation and upgrading of business applications. Monitoring the roll-out of new business applications to ensure there are no problems.Troubleshooting and resolving any problems with business application software.Creating and overseeing protocols and procedures for the use of any new software applications.Training employees on the use of any new software applications and maintaining a good work atmosphere.Maintaining up-to-knowledge of the latest software developments.Required:

• Master or Bachelors degree or higher in CS, CIS, MIS or equivalent
• At least 15 years experience in IT application management including managing and motivating technical personnel.
• > 10 year experience in managing teams using ITIL processes
• Advanced knowledge in at least one of the following business areas Finance, Human Resources, Administration (e.g. Document Management), Web & Digital, Utility Billing, Land Management, Public Safety
• Be knowledgeable of the Customers business strategy, objectives, processes and operations (including Customer departments)
• Be knowledgeable about the assigned Service Tower(s), knowledgeable about other Service Provider Service Tower services that impact their assigned area(s), knowledgeable about Service Provider subcontractor and Third Party services and how all of these integrate to provide Services for the Customer
• Previous working experience in project management implementing business applications.
• Be experienced at managing day-to-day operations of business applications