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IT Service Desk Agent

Job Details

  • ID#49540968
  • Address 72765 , Springdale,

    Arkansas

    Springdale USA
  • Job type

    Contract

  • Salary USD $15.00 - $16.00 per hour 15.00 - 16.00 per hour
  • Hiring Company

    GDH

  • Showed25th March 2023
  • Date24th March 20232023-03-24T00:00:00-0700
  • Deadline23rd May 2023
  • Category

    Customer service

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IT Service Desk Agent

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IT Service Desk AgentJob Description: GDH is Seeking an IT service desk agent for a yearlong contract located in Northwest Arkansas. An L1 Service Desk Agent will need to understand basic computer functionality. The Service Desk role is technical in nature, but soft skills play an increasingly important role in achieving excellence. Communication, business context, and emotional intelligence are just a few of the capabilities that any person working in this role needs to possess.

  • Identify and diagnose issues and problems.
  • Categorize and record reported queries and provide solutions.
  • Advise users on appropriate course of action.
  • Escalate, if needed, unresolved problems to a higher level of support
  • Assist customers via phone, chat, and self-service tickets.
  • Must be customer service oriented.
  • Must be a team player.
#LI-CJ1 Interested candidates please send resume in Word format to jamescf@gdhinc.com Please reference job code 89705 when responding to this ad.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department. Please visit GDH's website for notice of collection for California applicants.

Vacancy expired!