Service Dispatcher / Billing Specialist

Intermountain Plumbing & Mechanical is seeking a Full Time Dispatcher / Service Billing Specialist to join our team! You will be responsible for managing customer relations, scheduling visits, maintaining excellent records and resolving technical issues.

Responsibilities:

-Handle multiple incoming calls

-Schedule service calls

-Provide information about our products and services to customers

-Develop and maintain a knowledge base of the evolving products and services

-Troubleshoot and resolve product issues and concerns

-Document and update customer records based on interactions

-Handle customer inquiries and complaints

-Prepare invoices for service calls

-Perform weekly collection efforts for unpaid invoices

-Ensure technician time is adequately tracked, recorded and billed

-Assist with data entry for vendor invoices

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Qualifications:

-Previous experience in customer service, sales, or other related fields

-Ability to prioritize and multitask

-Positive and professional demeanor

-Excellent written and verbal communication skills

-Working knowledge of and experience using Microsoft Office products

Hours are 7:15am - 4:15pm Monday -Thursday and 7:15am - 1:15pm Friday. Must have reliable transportation.

Intermountain offers full benefits - sick leave, vacation, health benefits and a retirement plan. We are a family owned business and provide a small town work environment.

Please call for more information or email your resume in response to this ad.