Level 3 Technical - NBS

Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. We are currently in need of a qualified Level 3 Technical - NBS to join a corporate environment for an on-site position in Chandler, AZ. This position will involve handling requests for support of software / hardware that are not supported by the IT support group and there will be frequent interaction with clients in person and via phone, email, and IM. Support is based out of CH3. The ideal candidate will work 12-hour shifts, 9am-9pm, Sunday-Tuesday & Alternate Wednesdays.Scope of Activity and Responsibilities:

• Support the operation help desk which supports the client s factory hardware - mainly business group owned clients and printers
• Provide support for PCs and printers
• Fresh build identified systems and recycle identified systems
• Break fix hardware and basic build installs to PC's running Windows 10 (x64)
• Printers, Hubs-Passive, Hubs-Active - hook up hub, cabling, network skills
  • Configure static IP to be ready to connect to domain
• Remote desktop administration, HTML, Visual Basic (install and find resolution-ensuring installed correctly), Active Server Pages
• System Imaging via Altiris
• Software Patching via BigFix
• Data Administration working with engineer - updating information as directed by engineer
• Perform system and printer audits
• Data entry of pc into system
• Work in a dynamic team and cross train to backfill for peer team members

Required Skills and Responsibilities:

• Minimum 3 to 5+ of years technical experience desired
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows 10
• Knowledge of remote administration (i.e., Remote Desktop, Terminal Server)
• Windows imaging experience
• Advanced Windows OS troubleshooting, including enterprise and domain network troubleshooting experience
• Basic printer support and troubleshooting experience
• Must be able to lift up to 35 lbs. solo
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Must have excellent customer service skills and excellent written / verbal communication skills
• Previous cleanroom experience preferred but not required

Full COVID-19 vaccination may be required. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.