Desktop Support Technician

Title: Desktop Support Technician

Location: Phoenix, AZ

Type: Short-Term Contract (1-2 months) As a Desktop Support Technician, you will interact with staff through inbound calls, voicemail, Teams, email, and tickets to produce stable, consistent, and dependable support. As a point of contact between the IT department and staff, the IT Support Specialist will provide high-quality customer service in a professional manner. Provide field technical support to customers, including identifying and correcting equipment malfunctions that are unique or not previously encountered; Perform on-site installation check-out and emergency repairs normally involving a type of technically complex equipment.

Your role:

• Interact with end-users to facilitate and promote effective use of information technology within established guidelines
• Utilize the Help Desk system to track end-user requests
• Utilize approved procedures to ensure that hardware and software are deployed, implemented, and supported per company standards/policies
• Effective use of available tools and processes to efficiently and promptly respond to end-user requests
• Provide training, advice, and support to end-users to facilitate use of information technology, including security and appropriate use of assets
• Maintain advanced technical skills with the hardware and software supported by the Desktop Services Organization, this includes PCs, printers, peripherals, PC Operating Systems, commercial PC software, and communications equipment to provide base LAN and voice support

What you’ve got:

• 5+ years of desktop technical support
• 3+ years working in Microsoft 365 software products
• Associates degree a minimum
• Experience with network peripheral assets e.g. printers, audio/visual
• Experience with deployment/imaging methods using SCCM or Endpoint Manager
• Strong customer service skills
• In depth knowledge of Windows Operating Systems
• Demonstrated technology troubleshooting and critical thinking skills
• Ability to focus on deadlines and deliverables

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