Vacancy expired!
Role :
Desktop Support Team
Work Location-Cincinnati, Ohio Hybrid)
Job Description : The person need not work from office from day 1 itself but 5/3 is going to give some time (15-20 days) for the person to relocate. The person is expected to work in hybrid model (need not work all 5 days a week from office). Once the person is comfortable with all the responsibilities in 5/3 and he/she can effectively demonstrate the same to 5/3 management, he can work remotely all 5 days a week. Though he might be required to visit 5/3 office in Cincinnati once in 3 – 6 months for special needs.
Skillsets Must Have SCCM (aka Configuration Manager) – creating applications & packages, creating collections, creating deployments, running reports, creation of queries PowerShell Installation and Maintenance of Microsoft Office 365 and 2016 Packaging (e.g. AdminStudio, Orca, InstallShield) Understanding of Windows O/S and troubleshooting (e.g. WMI, policies, security updating, etc.) Good understanding of Active Directory Good to Have Other programming/scripting languages SQL query writing Active Directory and GPO
Technical Expectations Experience supporting Windows workstations Operating Systems (Windows 10, Windows 11 is a plus) Common software (Microsoft Office 365, Microsoft Office 2016, Adobe Reader/Acrobat, Java) Basic peripheral troubleshooting (e.g. printers) Basic network troubleshooting (Pings, network topologies, supporting remote users) Identifying and patching for Vulnerabilities Experience with basic scripting PowerShell (MUST HAVE) Any one of VB, Java, C, Batch, etc. Need ability to read and understand PowerShell scripts and make minor modifications to them Experience with application management Installing,
packaging , uninstalling Experience with SCCM Basic understanding of applications and packages, collections, deployments and reports Troubleshooting failed deployments Troubleshooting SCCM client issues and reviewing SCCM client logs,
Non-Technical Expectations Work hours of 8:00 AM – 5:00 PM EST (some slight variability is fine) Experience managing, coordinating, or being a lead technician on a technical team Good English and communication skills Generate report of team metrics (e.g. INCs closed per week, Crowdstrike corrections, ad-hoc tasks completed, etc.) Good organization and time management skills Ability to interact with co-workers and customers in a polite, friendly, professional manner at all times
Vacancy expired!
