Helpdesk Technician I

Since 1998, Tex R Us LLC has been one of Alaska's top providers of business software solutions. We create, upgrade, integrate, and support most major business software suites and systems. Our team has the experience to address your digital needs quickly and affordably. For more than two decades, we've created almost every type of digital solution for our clients.

We're seeking experienced and highly motivated individuals who will adhere to protocols within the support parameters of Tex R Us LLC (TRU) systems, security guidelines, and contractual/licensing agreements set by the client and all applicable vendors. The following objectives are a brief overview of what daily tasks to expect.

Job Description:

Provide tier 1 support for M365 applications.

Monitor incoming client calls and report any issues impacting daily operations.

Make a timely assessment of issues requiring escalation; escalate without undue delay. Inform users of status by making follow-up calls to determine problem resolution.

Monitor IT Helpdesk email (incoming help requests) and outage notifications.

Update the Helpdesk of any outages, notable exceptions or instructions, or any information and scenarios outside the normal scope of the Help Desk.

Report outages to the Helpdesk team or Helpdesk Supervisor if necessary.

Send out alerts regarding system outages.

Other specific skills required:

Experience with Windows Operating Systems.

Experience with MS365 Office.

Experience with ticketing/issue tracking/help desk systems.

Experience with Adobe, Gmail, or equivalent software in business environments.

1 YR College or Vocational School Experience (Preferred)

Rotating Shift Requirements

Driver's license and Transportation Required

Must be 18 YRS or older.

Compensation and Hours

Salary Range: $17.00 - $21.00 Hour DOE (Depends on Experience)

Benefits Provided: Medical, Paid Holidays, Sick Leave, and Paid-Time-Off

Other Benefits: Gas allowance, Travel Allowance, and Cellular Use Allowance

Full Time (40 Hours or More)

Job Duration: Permanent

Field IT Engineer and Helpdesk Technician I positions are available