Desktop Support Technician
Vacancy expired!
This Jobot Job is hosted by: Ashley ElmAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $25 - $28 per hour
A bit about us:We are experts in health system management, and the insurance industry that is dedicated to performance accountability, delivering results, and transforming healthcare. We have developed an integrated suite of proprietary IT platforms, a robust and deployable infrastructure, and standardized clinical protocols that have proven to help our partners meet the triple aim of improving outcomes, reducing costs, and elevating the patient experience.Why join us?In addition to excellent benefits, opportunities for growth internally and competitive compensation package, we offer:- 401(k) Retirement Plan
- Comprehensive Health Plans
- Health/Wellness Program
- Uses Service Desk software to create tickets and document troubleshooting steps with an appropriate level of detail.
- Ensures that all computing equipment is operational and functioning properly at all locations.
- Maintains hardware and software standards through the proactive upgrades and maintenance of desktops, laptops, and peripheral devices.
- Maintains all IT related equipment inventory through service desk software.
- Ensures that cabling standards are maintained throughout the organization and all communication rooms are organized, orderly, and free of clutter and debris.
- Assists in the installation of network and server equipment.
- Participates in implementation and testing of new hardware and software applications.
- Assists in enforcement of policies to maintain security of the computing network and calls attention to actions that may violate these policies.
- Assists in telephone system maintenance.
- Provides training to end-users on hardware usage, network logins, and basic application usage.
- Provides audiovisual support as required.
- Assists in the maintenance of all video security systems.
- Provides occasional support to the Helpdesk and resolves tickets assigned in Helpdesk software.
- This position requires initiative and strict adherence to HIPAA and department policies and procedures. Problem resolution must be reached through careful evaluation, planning and implementation.
- Performs other duties as assigned.
- Minimum 3 years supporting desktops with one year troubleshooting network related problems.
- Experience adding/removing user accounts/mailboxes within Active Directory, installation and maintenance of Windows 10 and 11, Microsoft Office Products, experience deploying client/server antivirus programs.
- Knowledge of Telecommunication systems, Windows Server, Exchange Server, and desktop imaging software.
- Possess a strong working knowledge of Desktop Pc's and basic network troubleshooting.
- Must demonstrate a positive customer service attitude, possess logical troubleshooting skills, a self-starter able to work independently, and have excellent verbal and written communications skills.
- Possess exceptional interpersonal, organizational and planning skills.
- A+ Certification or industry equivalent preferred