Field Technical Support Representative

RESPONSIBILITIES:A Kforce client is seeking to hire a Field Technical Support Representative in Madison, Wisconsin (WI).Summary:While working as a Kforce employee you have the option to receive paid time off (PTO) and holiday pay along with access to our robust benefit package. Our benefit package includes medical, dental, vision, 401K, employee discount programs, recognition programs and access to career development courses.Responsibilities include: Perform on-site installations, break fix, customer training, and configuration of equipment Field Technical Support Representative will diagnose and resolve problems related to hardware, software, and workflow on customer sites Perform on-site customer training for the operation and proper maintenance of equipment Proactively and reactively look for solutions to prevent problems from occurring at customer sites Field Technical Support Representative will perform machine-specific calibrations on customer sites Educate customers on proper settings, file formats, etc. in software for compatibility with equipment Analyze customer workflows and advise them on improvements that can be made to increase efficiency Perform maintenance and troubleshooting on equipment Field Technical Support Representative will prepare weekly reports for management regarding visits to customer sites and work performed there Delivery of service to large enterprise, complex, or corporate accountsREQUIREMENTS: Associate's degree in a technical field 3-5+ years of experience Experience with support of electromechanical and/or digital print products Strong technical and communication kills and ability to improvise Strong customer relationship skills and ability to manage complex Customer problems Good teamwork with peers and company personnel Demonstrate consistent, acceptable performance Advanced technical troubleshooting and excellent communication skillsKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.