Desktop IT support

Stevens Point – UW, Tech support, $23.hr 1099 or $20.5.hr W-2

University of Wisconsin – Stevens Point

Information Technology Position Description

Name:

Position Type: Technical Integration Engineer II

Classification:University Staff

FTE Allocation:1.00

Working Title:Desktop Support I

Division:Academic Affairs

Unit:Information Technology

Appointment Date:

Position Summary The person in this position reports to the Manager of Technical Operations and works with other Technical Operations Team and Information Technology staff members to provide high quality information technology services for the students, faculty, and staff at the University of Wisconsin - Stevens Point.This position acts as the technical contact for the ERP systems inside Student Affairs. This position supports the management and troubleshooting of campus-wide point-of-sale systems, university ID systems, and food plan systems. This position will have access to sensitive data, and this person must demonstrate they’ve worked in positions of trust before.Other responsibilities include supporting UWSP IT services with daily support and project tasks and assignments.

Duties/Responsibilities100% System Administration & Technical Services

• Perform daily systems review to ensure quality performance and availability of services.
• Maintain and troubleshoot systems hardware, software, networking, and security when issues arise.
• Communicate with stakeholders regarding issues, including expected impact and resolution times.
• Document existing system configurations and practices to ensure continuity of operations.
• Utilize the Change Management process to explain, present and schedule planned repairs/upgrades to services.
• Research, evaluate, recommend, and implement enhancements to services and security as new technologies become available.
• Collaborate with team members on projects and initiatives.
• Provide support and management of computer related technologies required by University Centers, University Dining, and University Health Services.
• Other tasks as assigned.

Required Service-Oriented Skills and Abilities

• Ability to handle problems of an urgent or emergency nature in a timely manner
• Ability to ask questions and seek clarification to gain complete understanding of issue or material
  • • Ability to work effectively and productively with minimal supervision
• Ability to effectively communicate both orally and written on technical issues
• Ability to work in confidential situations and with confidential information
• Ability to coordinate projects, set priorities, work independently or as part of a team
• Ability to manage multiple issues simultaneously, coordinate technical activities, and prioritize workloads
• Service oriented attitude

Preferred Technical Skills and Abilities

• Experience with systems in Microsoft Server environments
• Knowledge of networking concepts, such as, DHCP, DNS, WINS and TCP/IP
• Strong ability to identify and resolve technical issues using troubleshooting tools and techniques