Senior Application Support Analyst
- Category: Et cetera
- Deadline: 18th November 20222022-11-18T23:00:00-0800
- Washington
Vacancy expired!
job summary:
Senior Application Support Analyst needed for contract opportunity with Randstad Technologies client in Redmond, WA. We are looking for an experienced and proven Senior Application Support Analyst to join our IT Operations Team. A successful candidate will have a wide range of IT knowledge and team leadership experience. This senior-level position will be customer focused and motivated by team success, while providing world class support to the game studio responsible for the renowned Halo franchise. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. These technicians research and resolve the most complex issues that other help desk levels have been unable to fix. Please Note: This role requires the candidate to be working onsite immediately on their start date. Minimum Qualifications and Skills- 3+ years of work-related experience, or bachelor's degree in Computer Science, or comparable.
- Proficient in application debugging, troubleshooting, and fixing problems within a Windows environment.
- Knowledge and experience with core Microsoft infrastructure (Active Directory, Group Policy, Windows, IIS, DHCP, WDS, WSUS, Hyper-V, Azure, Azure DevOps, DFS).
- Experience with application telemetry, remote crash reporting, and crash analysis.
- Understanding of networking concepts such as DNS, DHCP, SSL, OSI Model, Firewalls, and TCP/IP.
- Outstanding communication and customer service skills.
- Ability to create and/or support tools in PowerShell, Python or C#
- Flexible attitude with work assignments, changing schedules, and priorities.
- strong problem-solving, analytical skills, critical thinking, deductive reasoning, and attention to detail.
- Must be an extremely efficient troubleshooter, able to learn new things quickly, and solve problems without assistance.
- Ability to work with little supervision and pro-actively propose IT Infrastructure improvements.
- Adheres to Company standards, methodology, confidentiality, and security requirements.
- Must have a high degree of initiative and sound judgment in relation to complex technical situations. Displays creative ability in formulating and developing solutions to problems and user requests.
- Consistently demonstrates a high level of integrity and professionalism, while also values teamwork, clear communication, and willingness to coach peers.
- Experience operating large, high-availability, secure, redundant server environments.
- Highly motivated and willing to work in a team environment.
- Willingness to learn new technologies quickly and have excellent technical research, troubleshooting, and analytical skills (finding and implementing solutions in an always changing environment plays a big role in this position).
- Very strong understanding of both onsite + offsite desktop support.
- Experience with Perforce.
- Experience with Azure DevOps, Azure Monitor Workbooks, Kusto, and App Insights.
- Experience with Kubernetes, Docker, and other container technologies.
- Experience with SQL databases.
- Gaming PC Support
- Accepts responsibility for application and build farm problems while also mentoring junior members, interns, and the rest of the Ops Team through investigation, resolution, teaching, and documenting.
- Able to estimate work effort, plan, organize time, and foster a collaborative attitude.
- Act as an escalation point for technical and non-technical issues related to Application Support, along with being able to contribute to ticket re-prioritization for all peers in an ever-changing environment.
- Remove blockers for game development customers through immediate root cause fixes or workaround solutions until a fix can be applied.
- Help develop, implement, and maintain documentation related to the role, along with being a primary point-of-contact on all application related incidents or outages.
- Demonstrate and represent a high bar of service quality across the Ops Team with the projects/tasks you have been assigned. ? ?
- Lead end-user and build farm support for 3rd Party and/or proprietary applications or tools.
- Establishing the root causes of application errors, coordinating fixes, and partnering with the Software Development Teams.
- Documenting processes for the support team and monitoring application performance metrics.
- Provide project status on a regular basis to project manager or coordinator.
- Partner with Infrastructure Team to improve Build Farm stability, performance, and maintainability.
- Assists in the creation, documentation, and maintenance of hardware and software standards, including baseline images.
- Participate in ongoing process and documentation refinement in order to maintain operational effectiveness of both the Lab and Team.
- Experience level: Experienced
- Minimum 3 years of experience
- Education: Bachelors