Unified Communications Engineer / UC Engineer / Voice Engineer (Hybrid-VA)

Job Title: Unified Communications Engineer / UC Engineer / Voice Engineer (Hybrid-VA) Location: Richmond, VA Duration: 6Months Job Type: C2C, 1099, Contract W2 Job Description:

• Unified Communications Engineer to provide administration services for CISCO VoIP system.
• 40% Provide technical leadership for the voice communications technologies including VOIP, Voice Mail, CTI (computer telephony integration), IVR and ICD (intelligent call distribution) connections with user environments, daily VOIP and Voice Mail operations, carrier data/voice circuits, ICD, network capacity and performance while also handling all change requests and problem resolution. Develop and update technical documentation related to all Unified Communications systems.
• 25% Work with departments to design, develop, test, and deploy custom solutions while providing project management responsibility for any new VOIP implementations, including creating schedules, assigning tasks, managing outside vendors, and ensuring projects are completed on time and on budget with no negative impact on business operations.
• Keep management apprised of status with accurate and timely information.
• Work on multiple technical projects in a multi-platform environment.
• 25% Serve as secondary support for data network including routing, switching, and wireless.
• Install, configure, and maintain data network hardware, operating systems, and applications that reside on multi-platform systems.
• Perform all other duties associated with the administration of the data network as required to ensure service delivery.
• 5% Maintain inventory tracking, reporting, and quality assurance of Telecommunication Service Request (TSR), performance statistics, and billing support.
• 5% Participate as a team lead on disaster recovery tasks as it relates to the Unified Communications IT Disaster Recovery Plan and Continuity of Operations Plan (COOP).
• Perform tests of failover systems to ensure successful recovery of hardware and software.
• Monitor availability of all failover systems and components.
• Ensure data backups are operational and perform test restores of data on a scheduled basis.
• Perform other related duties as assigned by Deputy Chief Information Officer, Deputy CIO of IT Operations, and/or Lead Network Services Engineering in order to fulfill the organization's mission.

Skill Matrix Skill Required /Desired Amount Experience VOIP certification Required 0 Develop and update technical documentation related to all Unified Communications systems Required 8 Experience with voice communications technologies Required 8 Network experience including routing, switching, and wireless Required 8 inventory tracking, reporting, and quality assurance of Telecommunication Service Request (TSR), performance statistics, and billing support Required 8 Ability to update certificates Required 8 Experience with managing the contact center Required 8 CCNP is preferred Highly desired 0 Recruiter Details: Recruiter Name: Naidu Contact Number: +1 (281)- 769 - 1264 About GSK Solutions Inc.: GSK Solutions Inc. is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis. GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.