Role: Technical SupportLocation: Dallas, TXDuration: Long TermCandidate should be bilingual taking English and Spanish calls Job Description:
- This is an elevated Service Desk role that is 95% phone support for internal and external customers.
- The technician troubleshoots, resolves, documents and escalates tickets as necessary.
- Excellent communication and customer service skills are a must.
- The primary function of this position is to troubleshoot, resolve and manage tier 1, IT support issues over the phone.
- This position is customarily during US business hours, but the candidate must be willing to other shifts as needed.
- The technician will be provided the necessary hardware to perform the required duties.
- 2 to 4 years of helpdesk and/or desktop experience.