System Engineer

This role is fully on-site in west Houston.

MUST have experience in upstream oil & gas industry.MUST have a bachelor's degree.The System Engineer will support end-users, perform complex systems analysis, and assist in resolving technical issues related to the company's software products, third-party software/integrations, and infrastructure in support of our employees and customers.Working with organization stakeholders, the System Engineer will coordinate issue resolution with appropriate parties including but not limited to issue triage, validation/classification, tracking, documentation, and support knowledge base management.

Duties and Responsibilities

• Act as the point of contact for all IT and systems related concerns from employees and customers.
• Support rig hardware and software.
• Install and configure computer systems, equipment, and software applications.
• Monitor and support issue ticketing system(s) and address issues/reported bugs in order of priority with clear and timely communication to all concerned parties, escalating to appropriate parties only as necessary in pursuit of issue resolution.
• Act as the liaison between IT Infrastructure & Security and Operations for customer installations including planning, deployment, configuration/setup, and troubleshooting.
• Be the focal point for the software bug reporting process for validation/classification and communication to all concerned parties (both internal and external), working with Software Development and Product as necessary.
• Assist management with tracking and reporting related to support performance metrics in support of customer SLAs for continuous improvement.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Requirements

• Bachelor's degree from an accredited university in computer science or a related science or technical field (this is a must have).
• Experience supporting oil & gas industry
• At least 3 years of proven experience in an IT position in a fast-paced environment involving deep technical knowledge of both software applications and hardware/network infrastructure.
• Proven experience installing, configuring, and troubleshooting software applications and hardware.
• Experience with virtualized environments (e.g., VMWare, Hyper-V)
• Experience with Microsoft Azure or similar cloud providers and services (AWS, Google)
• Relevant industry certifications such as Azure, AWS, Security.
• Technical writing and systems architecture/design documentation
• Significant experience with providing end user support for computers, printers, VOIP systems, mobile devices, and other end-user items.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.