Support Engineer (Richardson, TX or Buffalo Grove, IL)

Support Engineer Job Description1. Lead and direct day-to-day activities of 365x24x7 Operations team, including specialists from L2 and L3 Application Support2. Lead team efforts to provide analysis and support for application issues.3. Responsible for meeting Service Level Agreements (SLA) for all incidents4. Lead and guide Application Support team with various technology background – IBM IIB, Data Power, APIC and WebSphere related issues. 5. Responsible for meeting uptime requirements for all applications6. Mentor and train to perform troubleshooting and solve application related problems.7. Oversee the identification of application root-cause problems and resolutions.Desirable SkillsKnowledge on Java, Monitoring tool like Splunk and AppDynamics is an added advantage.Mandatory SkillsMinimum 7 years of experience in application support role or application development.Support experience of a minimum of two of the following technologies – IIB, DataPower, APIC, Experience in designing, developing services and supporting using DataPower and APIC service componentsMust have lead experience of handling project independently and leading project task end to end.Must be strong with XML and related technologies like XSL, XPath, XQuery, XSLTStrong Working knowledge of IIB/IBM WebSphere Message Broker, IBM WebSphere MQ, working with Eclipse.Must have experience of DataPower services like multi-protocol gateways, web service proxies, firewallsMust have knowledge on SSL Handshake, DataPower proxy profile.Must have knowledge on DataPower deployment policy, UCD, SVN and GITHubAbility to understand infrastructure design documents and be able to use them to develop necessary policies, scripts and code on DataPowerExperience in Design multiple services based on different standards for REST, web services, data integration techniques, messaging, and transformation engines and non-standard services (APIs).Develop and Troubleshoot message translation related issues while communicating with backend (JSON to SOAP / SOAP to JSON).A good understanding and experience of REST APIs and/orProficiency with API protocols and schemas such as SOAP and RESTMust have Troubleshooting experience in IBM DataPower and IIB from end to end.Experience working with SOAP/REST based Web Services and testing tool like SOAPUI.Strong UNIX/LINUX experienceCreating and Publishing API’s in APIconnect.Good communication skills, organized, multi-tasking, assertiveness are skills that will help being successful on this role.Customer service orientation Fast learner Fast context switchingMUST have IBM IIB & DataPower; APIC strongly preferred-will be App support-NOT development-25% code changes, -75% troubleshooting/analysisTotal Experience Required8+ experience