Network Security Support Engineer

RESPONSIBILITIES:Kforce is immediately seeking an experience Network Security Support Engineer in support of our enterprise networking and cloud solutions client in Richardson, Texas (TX).Summary:The Security Engineer is an experienced engineer who work on some of the largest service provider networks in the world. Customers call a premium support number and get the required support via email, phone, and remote access for fixing their incidents. The team works with customers to restore services and provide root cause analysis within the service level agreements, and we work closely with several internal partners to provide the premium customer support.Duties Include: Performs Sophisticated Level Troubleshooting, Analysis and Diagnosis of Complex Networking Problems & Design Issues; Resolve the incidents and problem tickets within SLA or critical metric Take ownership of sophisticated problems, provide remote support in performing analysis, isolate problems and deliver solutions with a high level of customer satisfaction Respond to blocking issues and/or assistance requests originated from customer or peer engineers according to established processes Optimally work with multi-functional teams to resolve major customer issues As an Network Security Support Engineer, you will aim for continuous learning and improvement, results orientation, and collaboration Develop expertise in specific areas (i.e., technology, product)REQUIREMENTS: Typically requires BSEE/CS or equivalent with +8 years of relevant experience in a network/telecommunications Operations or Technology support environment CCNA in Security CCIE (Lab) is highly preferred with a minimum certification of CCNP or its equivalent 6-8 years of related experience working on NOCs or Service Desks In-depth Knowledge on one of the following: FirePower, AAA, ISE, ASA, Next Generation Firewalls, FTD, IPSec VPNs, remote access VPNs, GetVPN, DMVPN; Desirable Legacy IPS, IOS and IOS-XE ZBPF, CSM, NGIPS, NAT Strong analytical and troubleshooting skills and must have the initiative, perseverance, and commitment to see problems through towards resolution Ability to work independently and bring solid crisis management skills Ability to work on problems of diverse scope where analysis requires evaluation of identifiable factors Deep knowledge of telecommunication systems and network environments Ability to analyze, use and configure medium and large enterprise/SP networksWe are looking for talent with following qualities and skills: Ability to work in a fast-paced, high-pressure, cross-functional environment Ability to function effectively in ambiguous circumstances Demonstrate high-level of maturity and confidentiality Shares information and communicates clearly with team members to improve team effectiveness; Encourages and accepts feedback Excellent written and verbal communication, interpersonal and presentation skills Have strong time management skills Ability to perform tasks with minimal supervision with consistency and qualityKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.