RESPONSIBILITIES:A Kforce client is seeking to hire a Dynamics GP Support Engineer in Irving, Texas (TX).Summary:The client support team provides mission-critical support to our client's customers and partners to help them run their ERP software and keep their business up and running. In this Support Engineer role, you will focus on delivering outstanding service through technical support to customers and partners for the client product suite. Our client is a comprehensive enterprise resource planning (ERP) solution for small and midsize organizations that empowers people to work effectively, manage change, and compete globally. It makes it easy to operate across locations and countries by standardizing processes, providing visibility across your organization, and helping to simplify compliance. You will be a part of a team and develop your skills while providing in-depth technical support via telephone, written correspondence, or electronic service.Responsibilities include: Issues represent technically complex, escalated problems identified in this platform Dynamics GP Support Engineer will manage relationships with your customers and provide technical documentation for the troubleshooting steps used Use debugging tools and advanced troubleshooting to analyze problems and develop unique solutions Determine the best approach for resolving complex technical issues knowing that efficiency and speed to resolution are important drivers of customer satisfaction Dynamics GP Support Engineer will engage and collaborate with other groups, including escalation resources and the development team, in gaining resolution to critical, and complex issues Provide exceptional customer service in politically charged environments Document your knowledge and share it with others Report software bugs and be an advocate for product improvement using customer suggestionsREQUIREMENTS: Bachelor's degree in Management, Information Systems, Computer Science, Computer Information Systems, Computer Engineering, or Accounting preferred 1+ years of customer service experience with a demonstrated ability to deliver a high-quality customer support experience 1+ years of Dynamics, GP, or other ERP Software experience Accurate and logical problem solving independently and in a fast-paced team environment Regularly exhibits a grow mindset with passion for lifelong learning and personal and professional development Experience with Microsoft technologies including SQL Server, Exchange, Active Directory, IIS, SharePoint, and Office Strong debugging skills desired but not required, e.g., ability to read and analyze network traces, Fiddler, SQL trace, etc. Experience presenting technical content to both large and small audiences Programming skills are useful but not required, preferably in Dexterity, and/or C# Experience setting up virtual environments (e.g., Azure) Accounting, business process, or financial/distribution related industry experience Excellent communication skills - spoken and written English including technical writing and the ability to deliver messaging to all levels of customer and partner organizationsKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.