Job Details

  • ID#43836251
  • Address 75080 , Richardson,

    Texas

    Richardson USA
  • Job type

    Contract

  • Salary USD DOE DOE
  • Hiring Company

    Compunnel Inc.

  • Showed05th July 2022
  • Date05th July 20222022-07-05T03:00:00-0400
  • Deadline03rd September 2022
  • Category

    Et cetera

Call Quality Analyst

  • Category: Et cetera
  • Deadline: 03rd September 20222022-09-03T03:00:00-0400
  • Texas

Vacancy expired!

; Description: We are inviting applications for the role of Quality Analyst (QA)We are looking for someone with a good work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.Self-starting, intellectually curious, and creative individual comfortable operating in a fast-paced, dynamic environment.

; Responsibilities Audits agreed on sample size for accuracy of decisions made by content moderators, within required timeframesAnalyze errors, conducts RCA, provides timely, helpful, and usable feedback to respective individuals to drive improved performance. Cascade documented feedback to respective teamsProvide summary reports (daily/weekly/monthly as agreed)Partner with Quality Leads to review, prioritize, and report on top errors and error categories impacting accuracy by service lineSupports end-to-end internal audit quality activities including but not limited to audit planning, implementation, feedback, and re-audit as requiredWork with training team to identify, report and prioritize training needs based on top error categoriesWork with Team Leads/Frontline Managers, Quality Leads, and Training Team to improve underperformance or bottom quartile performanceParticipate in calibration sessionsHelps with auditing other QAs' performance through internal audit of audits (AoA)Provides insights and reports bugs with respect to policies/operational guidelines/tooling/reporting etc.Mentor new QAs on the audit process, tools, and systemsDocuments processes, good practices, quality models, audit tool functionality using agile methods and collaboration platformsInvest in self-development with respect to process knowledge, Quality Process Improvement, and service line domain knowledge, tech and tools for effective auditing and reporting, professional effectiveness

; Qualifications we seek in you ; Minimum qualifications Any Graduate (PG an added advantage)s are eligible ;

; Preferred qualifications Experience in a quality control environmentWritten and verbal language proficiency in EnglishExcellent practical experience with Excel (PivotTable, Charts, Statistical functions)Experience with reporting tools (Tableau/Power BI etc.)Good knowledge of Quality/Process Improvement techniquesDetail-oriented, improvement mindedCritical thinking and problem-solving skillsAbility to collaborate with diverse stakeholders to deliver resultsPassion for driving performance for larger client purposePerforms well in a dynamic environment across multiple sites/team ; Education: Bachelors Degree

Vacancy expired!

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