Junior Service Desk Analyst / Customer Support Representative

Job Details

  • ID#49541835
  • Address 37201 , Nashville,

    Tennessee

    Nashville USA
  • Job type

    Permanent

  • Salary USD Depends on Experience Depends on Experience
  • Hiring Company

    Capgemini America, Inc.

  • Showed25th March 2023
  • Date14th March 20232023-03-14T00:00:00-0700
  • Deadline13th May 2023
  • Category

    Customer service

Junior Service Desk Analyst / Customer Support Representative

Vacancy expired!

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.Get The Future You Want | ;/p>

Title: Junior Service Desk Analyst / Customer Support Representative

Locations:

Nashville, TN

Job Type: Full Time, Onsite role

Job Description:
  • 1-5 Years of Customer Support or Service Desk Experience preferred.
  • Should have excellent communication and English speaking skills
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Knowledge of basic computer operations.
  • Courteous with strong customer service orientation.
  • Dependable with proficient attention to detail.
  • Good listening and responding skills.
  • Should be willing to take up challenges and go extra mile to perform work responsibilities
  • Should have great interpersonal skills and ability to perform under pressure
  • Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
  • Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
  • Meet customer requirements through first contact resolution.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.

DisclaimerCapgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Click the following link for more information on your rights as an Applicant -Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Vacancy expired!

Similar jobs

Customer Service at Gray Line Tennessee

Customer Service at Gray Line Tennessee

Remote Customer Service Agent Needed

Remote Customer Service Agent Needed

Customer attendants, door watchers

Customer attendants, door watchers