Job Details

  • ID#43837118
  • Address 37228 , Nashville,

    Tennessee

    Nashville USA
  • Job type

    Permanent

  • Salary USD $21.85 to $25.30 hourly 21.85 to 25.30 hourly
  • Hiring Company

    Robert Half

  • Showed05th July 2022
  • Date04th July 20222022-07-04T03:00:00-0400
  • Deadline02nd September 2022
  • Category

    Et cetera

Help Desk Analyst II

Vacancy expired!

Description Robert Half Technology is looking for a Help Desk Analyst to join one of our clients on a 3-6 month temporary to hire employment opportunity. They are located in the Nashville, Tennessee area. This is a full-time position for someone who has a can-do attitude and who is looking to be part of a highly motivated team. If chosen, you'll be handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is also important for you to understand how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. You will be handling an average of 30 tickets per day. This position could certainly have duties including creating knowledge articles and arranging training for other Service Desk Analysts when needed. This is a position for a self-confident, motivated person with a strong work ethic and excellent oral and writing communication skills who enjoys a fast-paced, team-driven environment.How you will make an impact- The ideal candidate for this job is able to facilitate user account management by handling onboarding, change and departure processes- Troubleshoot basic application and web based issues- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation in knowledge base- Proficient with Windows 10 and being able to uninstall and install applications. Will be migrating to Windows 11- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment Requirements - 2+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware- Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction- Applicants with a combination of superior customer service skills and technical aptitude will be preferred- Capable of working independently with minimal oversight- Experience in one or more programming or scripting language- Deep understanding of VPN Technologies- MS Windows 10 experience- Application support experience- Applicants with technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity- Applicants with ITIL certification are preferred- Strong communication and interpersonal skills- Ability to handle multiple tasks to prioritize needs and expedite tasks upon request

  • Type 40 WPM
Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Vacancy expired!

Similar jobs

Help Desk Analyst

SHR Talent - Help Desk Analyst

Help Desk Analyst

SHR Talent - Help Desk Analyst

Help Desk Analyst

SHR Talent - Help Desk Analyst

Help Desk Analyst

SHR Talent - Help Desk Analyst