This position is a hybrid work model and can be located in Billings Great West Center, Omaha 93rd & W. Dodge and Sioux Falls Downtown branch.
What’s Important to YouWe know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
- Accrue and use your paid time off (PTO) immediately – no waiting period – plus paid federal holidays in addition to PTO.
- Through our Child Care Assistance Program, First Interstate will contribute up to $1,500 per eligible dependent, with a max of $4,500 annually.
- We prioritize wellness by offering eligible employees $25 per month, or $300 per year, toward a fitness club membership or exercise-related classes.
- The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.
We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for
#TeamFirstInterstate. SUMMARYDevelop, implement, enhance, document and support assigned software applications to assist and manage client experience and portfolio management. This position is responsible for serving as the primary contact between the vendor and business unit and will work with management and project teams regularly to resolve outstanding issues and complete routine to complex tasks and project deliverables. This position will be primarily focused on First Interstate Bank’s Customer Relationship Manager (360View CRM) and secondarily focused on the Financial Services Cloud (Salesforce) bank systems.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following:System Administration for the software:
- Research, test, and assist in deployment of upgrades and releases while adhering to documented change management process and procedures.
- Provide tier two help desk assistance to issues escalated from First Support on assigned applications. Assist System Administrator I team members with escalated issues.
- Provide subject matter expertise to assist in the development and delivery of training for end users.
- Create and maintain system documentation including desktop procedures, end user procedures, system diagrams, disaster recovery plans, user access audits and test plans.
- Assist in creating and maintaining Service Level Agreements (SLAs) and Business Continuity Plans (BCPs) for assigned applications.
- Understand business requirements of assigned applications. Convert business requirements into system requirements and communicate the need to the vendor. Assist System Administrator I team members with the process of converting business requirements into system requirements as needed.
- Understand and interpret performance measures, goals, and objectives for the software.
- Gather, interpret and report system performance issues to vendor, business unit(s) and management.
- Understand, monitor and maintain data integrations with source systems to ensure accurate and timely processing of data.
- Understand, maintain and monitor data validation routines and understand the business impact of data exceptions or delays.
- Analyze, evaluate, and recommend system changes, configuration and enhancements based on business requirements of assigned applications.
- Assist the organization in driving decisions based on mastery knowledge level of supported applications and related business processes.
- Lead meetings and deliver presentations to small and large groups.
- Lead project work efforts and/or independently support project work.
- Serve as primary and/or backup system administrator for other applications as assigned.
- Other duties as assigned.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCEBachelor's degree (B.A.) from a four-year college or university and one plus (1+) years’ related experience and/or training; or equivalent combination of education and experience. Good understanding of banking, regulations and compliance required. Good understanding of database design and integration required; Experience with bank applications and software administration experience preferred.
OTHER SKILLS & REQUIREMENTSStrong communication skills, both written and oral. Ability to remain objective and professional in times of conflict. Must be a self-starter; Ability to work independently or with a team; Ability to properly prioritize workload and remain adaptable under pressure; Must have strong organizational and analytical skills; Must possess a solid balance of technical and business knowledge. Must possess skill mastery and aptitude to easily take on new applications.
LANGUAGE SKILLSAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITYAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
