Desktop Support Engineer
- Category: Et cetera
- Deadline: 26th August 20222022-08-26T00:00:00-0700
- Pennsylvania
Vacancy expired!
We are looking for
Desktop Support Engineer for our client in Philadelphia, PA Job Title: Desktop Support Engineer Job Location: Philadelphia, PA Job Type: Contract Job Description:- Directs and coordinates activities of LTS (Local Technical Support) staff engaged in computer operations/End user Support/Hands and Feet support by performing the following duties personally or through subordinates.
- Responsible for assuring users are provided efficient and timely f second level support.
- Performs staff scheduling to ensure LTS coverage during normal business hours and on-call support as required.
- Provides staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephone functions.
- Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the customer needs.
- Ensures that decisions made to improve the overall customer support of the LTS are continually carried through.
- Provides leadership by projecting a positive attitude, and providing learning incentives.
- Accurately communicates pertinent information.
- Assists in the development and implementation of quality improvement programs for assigned regions.
- Solves problems and makes decisions daily relative to LTS.
- Ensures that effective LTS representation takes place for the coordination of work processes and projects with other departments and divisions.
- Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
- Resolves problem situations in a professional manner.
- Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.
- Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service.
- Maintains competency and enhances professional growth and development through continuing education and conferences.
- Serves as the around-the-clock contact for all related support issues, providing advanced first level technology support.
- Accountable for meeting systems infrastructure or operational Service Level Agreements established by client.
- Remains on-call during off-peak hours to respond to support service issues.
- Performs other duties and responsibilities as assigned by supervisors.
- A minimum of 6 month’ support services experience in IT Help Desk and/or Desktop Support operations troubleshooting PC, peripheral, and network issues.
- Experienced in Microsoft environments of 25-500 end users and/or MSP experience.
- Experience working in a team-oriented, collaborative environment.
- Excellent customer service, written and oral skills.
- Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.
- Knowledge of Windows Desktop applications; various operating systems such as Windows 7 and 8; Windows 10 as well as Server 2008 R2 and Server 2012R2 are a plus.
- Knowledge of software applications and basic hardware for the PC.
- Principles and terminology of networking on the Layer 1 and 2 side.
- Knowledge and demonstrated expertise with the management and support of Microsoft Active Directory Domains.
- Knowledge and demonstrated expertise with the management and support of Microsoft Office, Office 365, and common productivity applications.
- Knowledge of wireless networking components and terminology; Familiarity with Cisco, Sonicwall, or Xirrus Wireless Networks are a plus.
- Awareness of commonly used Microsoft products and services
- Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines.
- Creating and maintaining user self-help documentation, technical documentation and procedural documentation.
- Knowledge of Anti-Virus applications such as Symantec.