Job Details

  • ID#43651929
  • Address 19019 , Philadelphia,

    Pennsylvania

    Philadelphia USA
  • Job type

    Contract

  • Salary USD Depends on Experience Depends on Experience
  • Hiring Company

    Cynet Systems

  • Showed28th June 2022
  • Date27th June 20222022-06-27T00:00:00-0700
  • Deadline26th August 2022
  • Category

    Et cetera

Desktop Support Engineer

Vacancy expired!

We are looking for

Desktop Support Engineer for our client in

Philadelphia, PA

Job Title: Desktop Support Engineer

Job Location: Philadelphia, PA

Job Type: Contract

Job Description:
  • Directs and coordinates activities of LTS (Local Technical Support) staff engaged in computer operations/End user Support/Hands and Feet support by performing the following duties personally or through subordinates.

Responsibilities:
  • Responsible for assuring users are provided efficient and timely f second level support.
  • Performs staff scheduling to ensure LTS coverage during normal business hours and on-call support as required.
  • Provides staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephone functions.
  • Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the customer needs.
  • Ensures that decisions made to improve the overall customer support of the LTS are continually carried through.
  • Provides leadership by projecting a positive attitude, and providing learning incentives.
  • Accurately communicates pertinent information.
  • Assists in the development and implementation of quality improvement programs for assigned regions.
  • Solves problems and makes decisions daily relative to LTS.
  • Ensures that effective LTS representation takes place for the coordination of work processes and projects with other departments and divisions.
  • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
  • Resolves problem situations in a professional manner.
  • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.
  • Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service.
  • Maintains competency and enhances professional growth and development through continuing education and conferences.
  • Serves as the around-the-clock contact for all related support issues, providing advanced first level technology support.
  • Accountable for meeting systems infrastructure or operational Service Level Agreements established by client.
  • Remains on-call during off-peak hours to respond to support service issues.
  • Performs other duties and responsibilities as assigned by supervisors.

Experience:
  • A minimum of 6 month’ support services experience in IT Help Desk and/or Desktop Support operations troubleshooting PC, peripheral, and network issues.
  • Experienced in Microsoft environments of 25-500 end users and/or MSP experience.

Skills and Knowledge:
  • Experience working in a team-oriented, collaborative environment.
  • Excellent customer service, written and oral skills.
  • Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.
  • Knowledge of Windows Desktop applications; various operating systems such as Windows 7 and 8; Windows 10 as well as Server 2008 R2 and Server 2012R2 are a plus.
  • Knowledge of software applications and basic hardware for the PC.
  • Principles and terminology of networking on the Layer 1 and 2 side.
  • Knowledge and demonstrated expertise with the management and support of Microsoft Active Directory Domains.
  • Knowledge and demonstrated expertise with the management and support of Microsoft Office, Office 365, and common productivity applications.
  • Knowledge of wireless networking components and terminology; Familiarity with Cisco, Sonicwall, or Xirrus Wireless Networks are a plus.
  • Awareness of commonly used Microsoft products and services
  • Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines.
  • Creating and maintaining user self-help documentation, technical documentation and procedural documentation.
  • Knowledge of Anti-Virus applications such as Symantec.

Vacancy expired!